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Tru Energy Skincare

Find answers about orders, shipping, returns, and how to use your Tru Energy skincare products. Get fast support from our customer care team.

Tru Energy Skincare Help Center – Support & FAQs

How do I apply promo/discount codes?

What do I do if my item(s) arrives damaged?

How do I cancel my order?

Can I edit or add anything to my order?

What is your cancellation policy?

Orders & Payments

Do you offer expedited shipping?

Do you offer free shipping?

How much does shipping cost?

How do I track my order?

What do I do if I receive the wrong item in my order?

How long does delivery take?

My order was marked delivered but it’s not here.

What if my package gets lost or arrives damaged?

Shipping & Delivery

Do you offer refunds or exchanges?

What’s your return policy?

When will I get my refund?

Returns & Refunds

How do I cancel my membership/subscription?

How do I skip a subscription shipment?

How do I update my subscription items?

How do I access my orders from the old website?

Accounts & Subscriptions

What makes Tru Energy® different from other skincare lines?

How do the frequencies in Tru Energy® skincare work?

What’s in the little green and blue beads in each jar?

What does “bio-adaptive” mean in your skincare?

Can I use Tru Energy® products without the beauty wand or tools?

How long does it take to see results?

Is Tru Energy® good for sensitive or mature skin?

Why do you use purified water in your formulas?

Can Tru Energy® help with dark spots or hormonal pigmentation?

Do I need to stop using my current skincare to try Tru Energy®?

What is the Energy Highway™ and why does it matter in skincare?

Do you use SPF in your daytime cream?

Can Tru Energy® help if I’ve had facial surgery or damage from aggressive treatments?

How does Tru Energy® support emotional well-being?

What if I don’t have time for a full protocol?

Can I use Tru Energy® if I get Botox or fillers?

Frequently Asked Questions

Complete Facelift System Protocol

Complete Body Sculpting System Protocol

How to Take Before & After Photos

Skincare Protocols

Order changes/cancellations, payment methods, discount codes, order confirmation issues.

Shipping times, tracking, international shipping, lost/delayed packages, damaged in transit.

Return policy, how to start a return, refund timelines, exchanges.

Managing subscriptions (pause, skip, cancel), account login issues, updating info — essential if you offer subscribe & save.

Everything you need to know about Tru Energy® skincare — our ingredients, how it works, and what to expect.

Video guides and step-by-step instructions for getting the best results from your Tru Energy systems.