Yes! We offer two faster shipping options:. 2-Day Express — available at discounted rates from our trusted shipping carriersOvernight Shipping — available in the US and Canada. To see exact costs, simply add your items to your cart and enter your add

Yes! We offer two faster shipping options:2-Day Express &#x2014; available at discounted rates from our trusted shipping carriers Overnight Shipping &#x2014; available in the US and CanadaTo see exact costs, simply add your items to your cart and enter your address at checkout &#x2014; your expedited options and prices will appear before you pay.Please note: We process all orders the following business day by 12PM EST. Expedited shipping times begin once your order has been dispatched.

Do you offer expedited shipping?

We offer fast and free shipping for orders over $149 within the contiguous United States (does not include Hawaii, Alaska, or US territories). Orders shipped outside the United States are subject to taxes and duties that are paid for by the customer.

United States &amp; CanadaStandard shipping is FREE on all orders over $150.&#xA0;For orders under $150, your exact shipping cost will be shown at checkout before you pay. We&apos;ve partnered with trusted shipping carriers to bring you discounted, real-time rates &#x2014; so you always get the best price available.2-Day Express is FREE on US orders over $300.For orders under $300, you will be eligible for free standard shipping at checkout before you pay.International OrdersYour shipping cost will be calculated and shown at checkout before you pay, based on discounted rates from our trusted shipping partners.

Do you offer free shipping?

United States & Canada. Standard shipping is FREE on all orders over $150. For orders under $150, your exact shipping cost will be shown at checkout before you pay. We've partnered with trusted shipping carriers to bring you discounted, real-time rat

United States &amp; CanadaStandard shipping is FREE on all orders over $150.&#xA0;For orders under $150, your exact shipping cost will be shown at checkout before you pay. We&apos;ve partnered with trusted shipping carriers to bring you discounted, real-time rates &#x2014; so you always get the best price available.2-Day Express is FREE on US orders over $300.For orders under $300, you will be eligible for free standard shipping at checkout before you pay.International OrdersYour shipping cost will be calculated and shown at checkout before you pay, based on discounted rates from our trusted shipping partners.A note about customs: Orders shipped outside the US or Canada may be subject to import taxes, duties, or customs fees. These charges are set by your country&apos;s government &#x2014; not by us &#x2014; and are collected when your package arrives. They are not included in your order total at checkout.How to See Your Exact Shipping CostYou don&apos;t need to guess! Here&apos;s how to see your shipping cost before paying:1. Add your items to your cart. 2. Click &quot;Checkout.&quot; 3. Enter your shipping address. 4. Your shipping options and exact costs will appear on the screen.You can see the cost before entering any payment information &#x2014; so feel free to check anytime, with no obligation to buy.

How much does shipping cost?

Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page. Tracking information may not be immediately available after your

Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page.Tracking information may not be immediately available after your order is placed. It can take up to 48 hours for the number to become active in our system. If you don&apos;t see any updates right away, please be patient and check back later.

How do I track my order?

Damaged or Incorrect Items. If your order arrives damaged, defective, or incorrect, contact us within 14 days of delivery with a photo of the item, and we'll send a free replacement or full refund — including shipping. No return needed. Exchanges. Or

Damaged or Incorrect ItemsIf your order arrives damaged, defective, or incorrect, contact us within 14 days of delivery with a photo of the item, and we&apos;ll send a free replacement or full refund &#x2014; including shipping. No return needed.ExchangesOrdered the wrong product or want to try a different one? Contact us and we&apos;ll help you exchange it for something better suited to your skin.

What do I do if I receive the wrong item in my order?

Delivery times vary depending on the destination and the shipping method selected. • Standard Delivery (US): Typically arrives within 3-5 business days.• Standard Delivery (CAN): Typically arrives within 5-7 business days.• Express Delivery (US): Typ

Delivery times vary depending on the destination and the shipping method selected.&#x2022; Standard Delivery (US): Typically arrives within&#xA0;3-5&#xA0;business days. &#x2022; Standard Delivery (CAN): Typically arrives within 5-7&#xA0;business days. &#x2022; Express Delivery (US): Typically arrives within&#xA0;2-3&#xA0;business days. &#x2022; Express Delivery (CAN): Typically arrives within 3-5&#xA0;business days. &#x2022; Overnight Delivery: Typically arrives within&#xA0;1-2&#xA0;business days. &#x2022; Standard International Delivery: Typically arrives within&#xA0;14-21&#xA0;business days. &#x2022; Expedited International Delivery: Typically arrives within 3-5&#xA0;business days.

How long does delivery take?

If no one was home at the time of delivery, the carrier will leave the package in a safe location. Be sure to check around your home and with neighbors/building management who may have collected the package for you. Also, please double-check the ship

If no one was home at the time of delivery, the carrier will leave the package in a safe location.Be sure to check around your home and with neighbors/building management who may have collected the package for you.Also, please double-check the shipping address of your order (in the order confirmation email) to ensure it&#x2019;s headed to the right location.On some occasions, packages may be marked as delivered but take additional time to arrive.If you still are unable to locate the package, please reach out to the carrier.If you need additional assistance, please email our team.

My order was marked delivered but it’s not here.

We strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team with your order number and any relevant details. If your order arrives damaged, defec

<h3 id="lost-packages">Lost packages</h3>We strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team with your order number and any relevant details.<h3 id="damaged-packages">Damaged packages</h3>If your order arrives damaged, defective, or incorrect, contact us within 14 days of delivery with a photo, and we&apos;ll send a free replacement or full refund &#x2014; including shipping. No return needed.

What if my package gets lost or arrives damaged?

Reach our customer care team by email at support@truenergyskincare.com for help with orders, returns, and product questions.

Want to speak with a real person? Call our customer care team.

Tru Energy Skincare

Shipping times, tracking, international shipping, lost/delayed packages, damaged in transit.

Shipping & Delivery