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Tru Energy Skincare

United States &amp; CanadaStandard shipping is FREE on all orders over $150.&#xA0;For orders under $150, your exact shipping cost will be shown at checkout before you pay. We&apos;ve partnered with trusted shipping carriers to bring you discounted, real-time rates &#x2014; so you always get the best price available.2-Day Express is FREE on US orders over $300.For orders under $300, you will be eligible for free standard shipping at checkout before you pay.International OrdersYour shipping cost will be calculated and shown at checkout before you pay, based on discounted rates from our trusted shipping partners.

We offer fast and free shipping for orders over $149 within the contiguous United States (does not include Hawaii, Alaska, or US territories). Orders shipped outside the United States are subject to taxes and duties that are paid for by the customer.

Do you offer free shipping?

Shipping & Delivery

How do I apply promo/discount codes?

What do I do if my item(s) arrives damaged?

How do I cancel my order?

Can I edit or add anything to my order?

What is your cancellation policy?

Orders & Payments

Do you offer expedited shipping?

How much does shipping cost?

How do I track my order?

What do I do if I receive the wrong item in my order?

How long does delivery take?

My order was marked delivered but it’s not here.

What if my package gets lost or arrives damaged?

Do you offer refunds or exchanges?

What’s your return policy?

When will I get my refund?

Returns & Refunds

How do I cancel my membership/subscription?

How do I skip a subscription shipment?

How do I update my subscription items?

How do I access my orders from the old website?

Accounts & Subscriptions

What makes Tru Energy® different from other skincare lines?

How do the frequencies in Tru Energy® skincare work?

What’s in the little green and blue beads in each jar?

What does “bio-adaptive” mean in your skincare?

Can I use Tru Energy® products without the beauty wand or tools?

How long does it take to see results?

Is Tru Energy® good for sensitive or mature skin?

Why do you use purified water in your formulas?

Can Tru Energy® help with dark spots or hormonal pigmentation?

Do I need to stop using my current skincare to try Tru Energy®?

What is the Energy Highway™ and why does it matter in skincare?

Do you use SPF in your daytime cream?

Can Tru Energy® help if I’ve had facial surgery or damage from aggressive treatments?

Do you offer free shipping?Updated 25 days ago