Orders & Payments
Order changes/cancellations, payment methods, discount codes, order confirmation issues.
How do I apply promo/discount codes?
To apply a promo or discount code:. If you’re having trouble entering your promo code, please try clearing the cache on your web browser or trying on a different device.
What do I do if my item(s) arrives damaged?
If your order arrives damaged, defective, or incorrect, contact us within 14 days of delivery with a photo of the item, and we'll send a free replacement or full refund — including shipping. No return needed.
How do I cancel my order?
You will have the option to cancel your order within your confirmation email. You may also contact our customer service team at [email protected]. Please include your order number and the reason for cancellation in your message. Orders ca
Can I edit or add anything to my order?
Yes — but please contact us quickly. All orders are held until the next business day before processing, and we review every email and voicemail from customers before releasing pending orders. If you need to change your shipping address, contact infor
What is your cancellation policy?
Orders can be canceled within 12 hours. Please email our team with your cancellation request as soon as possible. You will receive confirmation of your cancellation if we’re able to make it happen. After this period, we may not be able to cancel your