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Tru Energy Skincare

If your order arrives damaged, defective, or incorrect, contact us within 14 days of delivery with a photo of the item, and we&apos;ll send a free replacement or full refund &#x2014; including shipping. No return needed.

If your order arrives damaged, defective, or incorrect, contact us within 14 days of delivery with a photo of the item, and we'll send a free replacement or full refund — including shipping. No return needed.

What do I do if my item(s) arrives damaged?

Orders & Payments

How do I apply promo/discount codes?

How do I cancel my order?

Can I edit or add anything to my order?

What is your cancellation policy?

Do you offer expedited shipping?

Do you offer free shipping?

How much does shipping cost?

How do I track my order?

What do I do if I receive the wrong item in my order?

How long does delivery take?

My order was marked delivered but it’s not here.

What if my package gets lost or arrives damaged?

Shipping & Delivery

Do you offer refunds or exchanges?

What’s your return policy?

When will I get my refund?

Returns & Refunds

How do I cancel my membership/subscription?

How do I skip a subscription shipment?

How do I update my subscription items?

How do I access my orders from the old website?

Accounts & Subscriptions

What makes Tru Energy® different from other skincare lines?

How do the frequencies in Tru Energy® skincare work?

What’s in the little green and blue beads in each jar?

What does “bio-adaptive” mean in your skincare?

Can I use Tru Energy® products without the beauty wand or tools?

How long does it take to see results?

Is Tru Energy® good for sensitive or mature skin?

Why do you use purified water in your formulas?

Can Tru Energy® help with dark spots or hormonal pigmentation?

Do I need to stop using my current skincare to try Tru Energy®?

What is the Energy Highway™ and why does it matter in skincare?

Do you use SPF in your daytime cream?

Can Tru Energy® help if I’ve had facial surgery or damage from aggressive treatments?

What do I do if my item(s) arrives damaged?Updated a month ago