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Tru Energy Skincare

Yes &#x2014; but please contact us quickly. All orders are held until the next business day before processing, and we review every email and voicemail from customers before releasing pending orders.If you need to change your shipping address, contact information, or anything else about your order, contact us as soon as possible after placing your order.

Yes — but please contact us quickly. All orders are held until the next business day before processing, and we review every email and voicemail from customers before releasing pending orders. If you need to change your shipping address, contact infor

Can I edit or add anything to my order?

Orders & Payments

How do I apply promo/discount codes?

What do I do if my item(s) arrives damaged?

How do I cancel my order?

What is your cancellation policy?

Do you offer expedited shipping?

Do you offer free shipping?

How much does shipping cost?

How do I track my order?

What do I do if I receive the wrong item in my order?

How long does delivery take?

My order was marked delivered but it’s not here.

What if my package gets lost or arrives damaged?

Shipping & Delivery

Do you offer refunds or exchanges?

What’s your return policy?

When will I get my refund?

Returns & Refunds

How do I cancel my membership/subscription?

How do I skip a subscription shipment?

How do I update my subscription items?

How do I access my orders from the old website?

Accounts & Subscriptions

What makes Tru Energy® different from other skincare lines?

How do the frequencies in Tru Energy® skincare work?

What’s in the little green and blue beads in each jar?

What does “bio-adaptive” mean in your skincare?

Can I use Tru Energy® products without the beauty wand or tools?

How long does it take to see results?

Is Tru Energy® good for sensitive or mature skin?

Why do you use purified water in your formulas?

Can Tru Energy® help with dark spots or hormonal pigmentation?

Do I need to stop using my current skincare to try Tru Energy®?

What is the Energy Highway™ and why does it matter in skincare?

Do you use SPF in your daytime cream?

Can Tru Energy® help if I’ve had facial surgery or damage from aggressive treatments?

Can I edit or add anything to my order?Updated a month ago