Accounts & Subscriptions
Managing subscriptions (pause, skip, cancel), account login issues, updating info — essential if you offer subscribe & save.
How do I cancel my membership/subscription?
We are happy to assist with instructions on how to cancel your subscription.1. Login into your account [Link to login page]2. Click [Subscriptions]3. Locate your subscription and click [Manage]4. Click [Cancel Subscription]. Proceed to complete the s
How do I skip a subscription shipment?
We are happy to assist with instructions on how to cancel your subscription. 1. Login into your account. 2. Click [Subscriptions]. 3. Locate your subscription and click [Manage]. 4. Click [Skip Shipment]. Proceed to complete the steps to successfully
How do I update my subscription items?
We are happy to assist with instructions on how to cancel your subscription. 1. Login into your account. 2. Click [Subscriptions]. 3. Locate your subscription and click [Manage]. 4. Click [Change Items]. Proceed to complete the steps to successfully
How do I access my orders from the old website?
If you'd like to access your order history from our old website or modify your existing VIP subscription, please go to: https://store.truenergyskincare.com/myaccount/index.do?merchantId=TRUYUPlease note that if you'd like to move your VIP subscriptio