Do you offer refunds or exchanges?Updated a month ago
Our 60-Day Satisfaction Guarantee
We want you to love your Tru Energy Skincare products. That's why your first purchase is backed by our 60-Day, 100% Satisfaction Guarantee.
Because skincare results take time, we ask that you use your products consistently for at least 30 days before requesting a refund. If you're not seeing the results you hoped for, simply request your refund within 60 days of your purchase date — no hassle, no hard feelings.
Please note: our Satisfaction Guarantee applies to your first purchase only.
How to Request a Refund
Contact us by phone at 1-800-975-8369 or email [email protected] with your order number.
Our team will send you simple return instructions based on the products you ordered. In most cases, you'll be asked to ship the products back to us — we'll provide the return address and details.
Once your return is processed, your refund will be issued to your original payment method within 5–7 business days.
Refunds cover the product purchase price. Shipping and handling fees are non-refundable. You're welcome to share why you're returning — it helps us improve — but it's never required.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us within 14 days of delivery with a photo of the item, and we'll send a free replacement or full refund — including shipping. No return needed.
Exchanges
Ordered the wrong product or want to try a different one? Contact us and we'll help you exchange it for something better suited to your skin.
Questions?
Our customer care team is here to help: